Contact Us

We'd love to hear from you! Whether you have a question, found a bug, or want to suggest a new feature, our team is here to help.

Get in Touch

Reach out directly through our supported contact channels.

  • Response Time

    Within 48 hours

    We typically respond to inquiries inside 48 hours.

  • Recommended for bug reports and technical issues to get a faster resolution.

Inquiry Categories

Learn more about how to structure your inquiry for faster resolution.

  • General Inquiries

    Have a question about how to use IELTS Vocabs, need help with your account, or want to know more about our features? Send us an email and we'll get back to you promptly.

  • Bug Reports

    Found a bug or experienced something that isn't working as expected? We appreciate you letting us know! For technical bugs, we highly recommend using GitHub Issues because:

    • Faster response time from our development team
    • You can track the status of your report
    • Other users can see if someone else reported the same issue
    • You can contribute to the fix by providing additional details

  • Feature Requests

    Have an idea for a new feature that would make IELTS Vocabs better? We'd love to hear it! Please include:

    • A clear description of the feature
    • How it would help your IELTS preparation
    • Any examples or mockups (optional but helpful)
Pro Support Tip

What to Include
in Your Message

Providing these details helps our support team diagnose problems and deliver accurate answers much faster.

  • Associated Email Address

    Include your registered email address if you are writing to us from a different account.

  • Device & Browser Information

    Let us know your operating system and web browser details (e.g., "Chrome on Windows 11").

  • Detailed Description

    Provide a complete summary of your inquiry, including any steps to reproduce a bug.

  • Visual Screenshots

    Attach screenshots or screen recordings showing the issue if you are reporting a bug.